These Conditions constitute the terms of an agreement between The Pet Nerd (“the Business”) and the owner of the pet or agent for the pet owner (“the Owner”) relating to the provision of pet services (“the Services”) by the Business of the Owner’s pet.

The Owner warrants that its pet is free of all diseases and illnesses.

The Owner declares that their pet utilising the services offered by the Business is registered with their local council and are booked in as the breed they are registered as.

The Business reserves the right to refuse entry of any animal at its sole discretion. If during the visit the Business considers your pet to be unwell and/or infectious, your pet will be isolated and you, and/or your secondary contact, will be notified immediately. Your pet will remain isolated until collection is arranged where applicable.

Behavioural conditions and/or previous observations of any behaviour that can affect your pet’s ability to participate must be informed as soon as possible to The Pet Nerd employee conducting your pet’s visit. Behaviours may include, but are not limited to, fear-aggression, social assertiveness, excessive barking, excessive mounting, aversion to particular breeds, aversion to strangers. Any behavioural information helps The Pet Nerd employees protect the safety of every pet and furthermore, themselves.

The Business, at its sole discretion, reserves the right to request full payment for the booking amount ahead of the session. To the extent payment is requested and not made the booking will be cancelled by the Business.

The Business reserves the right to change the amount of the fees and charges at any time without notice to the Owner, provided however, that no such change shall be made to the fees and charges levied whilst a pet is attending a session.

The Owner agrees to pay all fees and charges levied by the Business as are current from time to time at the commencement of session(s) and in respect of which notice is given to the Owner either verbally or by written confirmation on commencement. The Business reserves the right to charge a late collection fee and an overnight boarding fee to the extent the Owner does not collect the pet where applicable. The fees charged are outlined on the services page of www.thepetnerd.com.au

The Owner agrees to pay all costs and charges for special services requested or deemed necessary by the Business and any veterinary costs for the animal during the time the animal is in the Business’ care including, but not limited to travel fees and additional labour costs. In the event where the Owner’s pet become seriously ill, and where the Owner cannot be readily contacted, the veterinary surgeon’s decision in relation to treatment of the animal shall be final and conclusive.

The Business in their sole and absolute discretion may retain the services of a registered veterinary surgeon to attend to any pet requiring veterinary treatment. The resulting veterinary fees and additional charges shall be at the expense of the Owner who hereby agrees to indemnify the Business in respect of them.

The Owner agrees to be solely responsible for any and all acts or behaviour of their pet while it is in the Business’ care and hereby indemnifies the Business and shall keep the Business indemnified to the full extent permitted by law for any action of the animal which apart from this indemnity may have created any liability on the Business. The Owner shall be responsible for any loss or damage to any of the Business property and accepts that the Owner of the pet will be liable for any damages caused.

All charges incurred by the Owner pursuant to this agreement must be paid before the animal leaves the Business premises unless the Owner has an active pack – the terms of which are articulated in the pack terms and conditions. Pre-paid bulk visits (Packs) are available for all approved pets and expire 10 weeks after purchase. Packs are non-refundable and non-transferrable for change of mind. The Pet Nerd reserves the right to deny the purchase of Packs.

Under no circumstances will the Business, or its employees or agents, be held responsible for serious infections or diseas, injury, death, loss or damage of any kind whatsoever that may occur to any animal while in the control of the Business.

By attending our sessions you are agreeing that you have read, understood and agree to The Pet Nerd terms and conditions. These terms and conditions are in addition to our assessments and socialisation criteria, all of which are subject to change without notice. By accepting these terms and conditions, you certify to the accuracy of all information given about your pet when registering.